FAQ

How can I contact Nozric?

You can reach us via email at info@nozric.com. Our customer service team is ready to assist you with any questions or concerns.

Do you ship worldwide?

Yes, we offer worldwide shipping.

Where do you ship from?

All orders are shipped from our warehouse in Canada.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us within 12 hours of placing your order. After this time, changes or cancellations will not be possible. However, you can return your order for a full refund after receiving it.

What payment methods do you accept?

We accept the following payment methods:

All major credit cards (VISA, Mastercard, AMEX)

PayPal

When will my order be processed?

Orders are handled and shipped out from our warehouse. Processing times may vary, especially during holidays and sales.

Typically: Orders are processed Monday to Friday.

Processing takes 1-3 business days from the order date.

Orders are shipped the day after processing is completed.

Please note: We do not process or ship orders on weekends.

How long will it take to receive my order?

Due to high demand, delivery times may vary. Most orders take between 2-4 weeks to arrive.

What if I don’t receive my order?

If your order hasn’t arrived within 30 days after shipping, you are eligible for a full refund. Please contact us for assistance.

Will I be charged customs and taxes?

Our prices are tax-free and listed in US Dollars. You may be responsible for customs duties, import taxes, and related fees upon receiving your order. These charges are determined by your local customs office and are not covered by Nozric. For further details, please contact your local customs office.

How do I return an item?

To initiate a return, please contact us at storenozric@gmail.com. Our team will guide you through the process.

What if the item(s) I received are defective, incorrect, or damaged?

If you receive defective, incorrect, or damaged items, please contact us immediately. Include your order number, photos of the items, and any relevant details. We will work to resolve your issue as quickly as possible.

When will I receive my refund?

Refunds will be issued to your original form of payment. Here’s what to expect:

If you paid by credit or debit card, refunds will be processed within 7-10 business days after we receive the returned item or approve your cancellation request.

If you have not received your refund, please contact your bank or credit card provider as it may take additional time for the refund to be posted to your account.

If you have further questions, don’t hesitate to contact our team. We’re here to help!